Kyvos Privacy Policy

We may collect or receive Personal Information about you in various ways, depending on which of our product/service, or our applications or our websites you use and how you interact with us.

Information You Provide and Information We Collect From Other Sources
You may choose to submit Personal Information and other information to us by purchasing or interacting with our “ Product/Service”, such as when you create and manage a user account, join or connect with a network, request technical support services, request information or support from us, communicate with us by email, telephone, or online chat, upload information through our “ Product/Service”, subscribe to newsletters or other subscription services, register for training or conferences, purchase products and services, submit job applications, or participate in surveys.

For certain of our “Product/Service”, we may ask you to provide information including:

• Basic personal details (e.g., your name, title, and gender);
• Contact details (e.g., your email address, postal address, and phone number);
• Professional details (e.g., your company or organization name and any professional organization memberships);
• Usernames or URLs;
• Payment details (e.g., credit card information, bank account, etc.)
• Your photo; and
• Any other Personal Information you choose to provide us (e.g., in communications with technical support services, marketing teams, or during the provision of products/services).

Some of the information is necessary for us to provide you particular “Product/Service”, and our ability to deliver the “Product/Service” to you may be affected by your not providing certain information.

We may also collect these categories of information from sources other than directly from you. In particular, we collect this information from publicly available sources (such as your employer’s website or professional social networks such as LinkedIn), and may obtain Personal Information from third party data providers which maintain lists of individuals’ contact information. Other users of our “Product/Service” may provide information about you when they submit content through use of our “Product/Service”. For example, you may be mentioned in a technical support case opened by someone else. Similarly, an administrator may provide your personal data such as when they designate you as the billing or technical contact on your company’s account.

Please note that we may also have access to information about you that our customers may upload to our cloud services.

When you access or use our “Product/Service”, we may collect certain information about your device and your use of our “Product/Service”. Such information may include:

• information, including version information, about the web browser or application you are using;
• products/services you purchased, with related pricing;
• if you are using a mobile device, the model of the device and its operating system;
• crash data;
• a unique identifier we assign to you;
• your IP address; and
• information about your usage of our “Product/Service”, including what functions or pages you use, the frequency of your use, links that you click on, and how often you log in.

Location Information
In addition to the above, to provide certain features of our “Product/Service”, we may request your permission to access location information from your device. Some functions of our “Product/Service” may not work if you choose not to allow access to this location information. If you initially consent to sharing your location information through one of our applications or websites, you can subsequently stop the collection of this information by changing the settings of your device or by uninstalling the applications. In addition, even if you have not enabled location services for the applications or websites, we may derive your general location information from your use of the applications or websites, including from your Bluetooth signal while using our Product/Service.

Cookies and Similar Technologies

When you use our websites, we may collect certain information by automated means, such as cookies. A “cookie” is a file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings on the device. The information we collect in this manner enables us to better serve you when you return to our sites – for example, it can “remember” your email address to save you having to enter it manually upon your return. We also use cookies to track responses to our marketing materials, such as emails and online advertisements. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. For more information about Our own cookies, please email webmaster@kyvosinsights.com.

Some of our websites also use marketing automation technology (Hubspot) to collect data on visitor’s behaviour. These Hubspot cookies help us track your visits to our websites and enable us to create an engaging marketing experience for you. We also use Hubspot cookies to understand your interaction with the emails we send you, and to ensure we’re sending you relevant information; specifically, Hubspot cookies let us know whether our emails have been opened, and which links are clicked. For more information on Hubspot’s privacy and cookie policy, please click here.

Some of our websites may also feature cookies associated with certain unaffiliated companies. For example, we partner with other companies to provide you with connections to certain social networks, such as Facebook and Twitter, and to provide you with additional features such as YouTube. By engaging with such other companies’ sites, for instance, by clicking the Facebook “Like” button found on our Site, such companies may place session or persistent cookies on your device. This may allow these third-parties to collect information about your online activities over time and across websites. The use of these cookies is subject to such third-parties’ own cookie policies, which We strongly recommends you review.

Web Analytics and Interest-Based Advertising
We may use web analytics services on our websites, such as those of Google Analytics. The service providers that administer these services use technologies such as cookies to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to or collected directly by these service providers, who use the information to evaluate use of the website or for advertising purposes, as described below.

Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize, and serve ads across the internet based on a user’s past visits to our website.

You can opt out of Google Analytics for Display Advertising or customize Google Display Network ads using the Google Ads Preferences Manager. To disable Google Analytics in general, please download the browser add-on for the deactivation of Google Analytics provided by Google at https://tools.google.com/dlpage/gaoptout. To learn more about other ad networks, including how to opt out, click here.

Do Not Track
Some web browsers and mobile devices incorporate a “do not track” feature that, when enabled, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to such a do-not-track signal, we do not recognize or respond to these signals.

How We Use the Information We Collect

We may use the information we collect from you to:

• provide products/services to you;
• bill/invoice you;
• manage any accounts that you may have with us;
• validate your identity;
• send personalized marketing messages via email, post and telephone to you. Where required by applicable law, we will only send these messages with your consent, and you have the right to opt out of receiving marketing by contacting us;
• serve relevant advertising on our site and third-party sites related to our products and services which are personalized to your interests;
• provide you with notice of product releases, special events, trainings, promotions or other matters relevant to you;
• respond to your inquiries;
• improve the services you receive from us;
• solicit your feedback;
• prevent you from having to re-enter Personal Information about you on future visits to our websites or subsequent use of our applications;
• facilitate your access to third-party services and resources;
• keep track of your activities;
• process your payments and purchases;
• operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions);
• detect and prevent fraud and other unauthorized activity and enforce our terms of use; and
• comply with applicable legal requirements, relevant industry standards and our policies.

We also use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

If you are an individual in the E.U., we may be required to have a legal basis to process your Personal Information for these purposes under applicable E.U. law. We may ask for your consent in certain circumstances as indicated above, but if we do not ask for your specific consent:

• We use your Personal Information for certain purposes as it is necessary to comply with contractual obligations we have to you, including when we provide our “Product/Service” to you in accordance with the applicable terms and conditions, or when we process payments and purchases you make;
• We may also use Personal Information to comply with our legal obligations, such as financial reporting obligations and compliance with subpoenas or similar court orders or order of Government/Statutory/federal Agencies; and
• Where not strictly required by contract or by law, we use Personal Information to meet our legitimate business interests (when the use is not overridden by your data protection interests) in running our business efficiently, in advertising our products and services to existing and prospective customers, understanding how our business is performing defending our interests and our legal rights, and keeping our records accurate and up to date. We take steps to ensure that your Personal Information is not used in ways other than those you would expect, and subject to laws in the country where you live, you have the right to object to our uses of Personal Information on this basis.